Job Details

IT Support Technician II

Position Number: 9918785
Location: Lubbock, United States
Position Type: Computing - Support and Training

IT Support Technician II
Lubbock
46529BR
Ops Div Administration Salary

Position Description
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College

Major/Essential Functions

Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
Maintains and adheres to Texas Tech University Inventory policies as well as maintains the Operations Division Inventory and acts as the Custodian of the Operations Division Inventory.
Performs technical duties necessary for department or unit business operations.
Provide technical support and assistance to faculty staff and students in the use of websites, software, and hardware.
Provide technical support for a broad range of user and system issues, independently assessing problems, applying structured troubleshooting methods, and resolving technical concerns in a timely and effective manner.
Manage multiple assignments and priorities while maintaining service quality, documenting resolutions, and contributing to the continuous improvement of support processes and technology services.
Develop and maintain positive customer relationships by supporting technology implementations, delivering excellent customer service, and sharing technical knowledge with team members to enhance overall service delivery and team effectiveness.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Intermediate level analytical skills including process description, logic, problem diagnostics, and problem solving.
Intermediate technology hardware and software competency.
Training in fundamental and advanced hardware and software support through education or experience. Basic knowledge of Microsoft Operating System, iOS,Microsoft Office, and Video Surveillance Systems. Knowledge of security standards and virus removal.
Working knowledge of Windows Operating Systems ranging from XP, 7, 8, 10, 11. Working knowledge of basic networking. Working knowledge of Office 365.

Pay Range
$21.39 - $27.84 - $34.23

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.