Job Details

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Primarily assists Testing and Disability Services with the operation of the health sciences office in the Greenblatt Library. Includes answering phones and emails, scheduling appointments, and greeting students and guests. Provides direct assistance and schedules testing appointments for both faculty and students. This position is responsible for supervising accommodated tests for students with disabilities most often on the health sciences campus. This position is responsible for coordinating test dates and test times with faculty and for converting tests into accessible formats when necessary.

The duties include, but are not limited to:

COMPLIANCE WITH STUDENT-CENTERED CARE:

Demonstrates dignity and respect for students and families, considering their knowledge, values, beliefs, and cultural background.

Provides timely, complete, and accurate information to support effective participation in care and decision-making.

Encourages student and family participation in decision-making at the level they choose.

Promotes collaboration with students and families in policy development, program implementation, accessibility, professional education, and service delivery.

CUSTOMER SERVICE STANDARDS:

Complies with established customer service standards.

TESTING CENTER COORDINATION:

Coordinates, schedules, and proctors examinations and supervises tests for students using the Disability Testing Center for Health Sciences students in the Greenblatt Library.

Coordinates testing and other needs of students with disabilities with faculty and academic departments.

Reformats examinations and other academic materials to meet testing requirements using assistive technology.

Coordinates proctoring and test supervision, requiring certification with specific testing companies or vendors.

ADMINISTRATIVE DUTIES:

Maintains student and administrative files.

Prepares correspondence and other materials for the Director and other staff.

Answers telephone calls and manages the general email account.

Manages student, faculty, and general correspondence.

Schedules appointments and assists with general questions related to disability services and supervised testing.

CUSTOMER SERVICE AND STUDENT SUPPORT:

Greets and assists internal and external customers.

Listens to and assists students with problems affecting testing accommodations.

Determines appropriate solutions while providing quality customer service.

Provides customer service support to visitors at the TDS Greenblatt Library location.

Schedules appointments for the Director, Assistant Director, Disability Service Specialists, and Disability Coordinator.

Supports students, faculty, and the public, both internally and externally.

BACKUP SUPPORT:

Serves as a backup to Administrative Assistant I.

OTHER DUTIES:

Assists the Director, Assistant Director, and other staff with additional duties as assigned.

High School Diploma, GED, from a recognized State or Federal accrediting organization and at least three years of experience in office support positions

OR

Associates Degree from an Accredited College or University in a related field.

Experience in higher education preferred.
Experience working with individuals with disabilities.

KNOWLEDGE
Proficient with Word, Excel, Publisher and Outlook

SKILLS
Strong organizational skills
Excellent interpersonal, customer service, written and verbal communication skills

ABILITIES
Ability to multi-task and knowledge of modern office equipment
Ability to maintain confidentiality and protect the privacy of students
Ability to be attentive, detailed, perform duties accurately, and be team-oriented
Ability to resolve issues for students and faculty in a professional and timely manner

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B3

Salary: $16.54/hourly-$17.96/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Augusta University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status, or any other status protected by applicable law.

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365