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Academic Operations Support Specialist
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Position Number: 5102739
Location: Syracuse, NY
Position Type: Academic Vice Presidents and Provosts

Academic Operations Support Specialist

Job #: 040700
Location Syracuse, NY
Pay Range: $19.23 - $21.63 Per Hour
Hours: Standard University business hours:

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
This role supports the Office of Academic Operations with its day-to-day operations, particularly as they relate to field placements. The position assists the Director of Experiential Learning and Partnerships by compiling data about the number and type of placements needed, matching students to placements, coordinating with field supervisors and cooperating teachers, and completing necessary record-keeping in electronic and paper formats.

Qualifications:

Associates degree required; Bachelors degree preferred.
Two (2) plus years of experience supporting academic processes such as instructional scheduling and resourcing, or three (3) plus years in a related field that requires substantial planning and scheduling is required.

Job Specific Qualifications:

Demonstrated organizational skills, ability to prioritize and handle multiple tasks simultaneously.
Demonstrated ability to communicate effectively with external parties, faculty, staff and students.
Adept at locating information, managing data and solving problems.
Working knowledge of University computer systems, academic programs and processes.
Demonstrated commitment to working with diverse populations.

Responsibilities:

Manage the schools field placement software. Roll over students, courses, and groups as needed. Initiate and monitor the completion of forms by students, field supervisors, hosts/partners, and faculty. Collaborate with colleagues across the school and university to ensure accuracy of student and course information. Update agency and user contact information. Enter new users, sites, and assignments as needed. Train new users on the software, host user groups, and answer day-to-day questions from users.
Initiate, run, and analyze data reports from the schools field placement software. Ensure accuracy of data and reports. Use analysis to confirm ongoing hosts/partnerships and to identify needs for hosts/partners and field supervisors based on enrollment, student needs, and program design. Make recommendations to the Office of Academic Operations regarding quantity of new hosts/partners and field supervisors needed each semester, quantity of students needing transportation, and other information as appropriate.
Communicate professionally with students, partner sites, and university faculty and staff to support the Office of Academic Operations, including identifying placement, transportation, and supervision needs, creating reports, and soliciting and organizing feedback on processes and students experiences. Monitor and update forms and communications to field supervisors, hosts, site supervisors, and students each semester. Follow all university policies and procedures related to confidentiality and the Family Educational Rights and Privacy Act.
Support the Office of Academic Operations with its day-to-day operations, including participating as a member of a team, attending meetings and school-wide events, welcoming and assisting students, faculty, and guests, and coordinating responses to inquiries. Check-in regularly with members of the Office of Academic Operations, including the Faculty Directors, Curriculum Specialists, and Director of Experiential Learning and Partnerships to ensure continuity of service and communications.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit https://www.sujobopps.com/postings/103970

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.