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Accounting Customer Service Accounting Associate
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Position Number: 1543563
Location: Ann Arbor, MI
Position Type: Business and Financial Management

Accounting Customer Service Accounting Associate

Job Opening ID: 175623
Work Location: Ann Arbor Campus
Full Time/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Shared Services Ctr
Department: Shared Services Center - FIN
Posting Begin/End Date: 7/19/2019 7/26/2019
Salary: $29,760.00 $35,800.00
Paid Time Off:
Career Interest: Finance

Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Accounting Services Customer Service Team Supervisor, the Accounting Customer Service Associate serves as a critical member of the Accounting Team. Each Associate is responsible for processing Chartfield (Chart of Accounts) Maintenance transactions received by the SSC for the University. The associate position is 80% transactional/data entry and will be expected to complete work tasks accurately and in a customer focused manner.

Responsibilities*

Ability to apply University of Michigan policies and procedures as they relate to the Accounting Customer Service function
Maintain and process sponsored research and non-sponsored chartfield requests
Review and upload sponsored budgets
Modify and maintain sponsored trees (department structures in our financial system)
Maintain and process daily all new sponsor project requests and sponsor code modifications
Manage assigned worklist maintained in our Service Management tracking system and use appropriate means to contact customers via email and/or phone when additional information is sought
Provide guidance to internal customers, listen, and answer questions in a timely fashion as they arise

Required Qualifications*
Education:

High School diploma

Experience:

Ability to work effectively in a team environment
Demonstrated ability to deliver excellent customer service
Effective written and verbal communication skills
Demonstrated ability to work efficiently while delivering quality work
Proficient with Microsoft Office suite and Google applications
Ability to be adaptable and embrace change as business needs arise

Additional Information
The University of Michigan, with an operating budget of $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.SSC.UMICH.edu.We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

Organizational Core Competencies and Skills:

Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation
Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
Flexibility/Adaptability to Change - Responds positively to and champions change to others.
Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

To apply, visit http://careers.umich.edu/job_detail/175623/accounting_customer_service_accounting_associate