Job Details

Media Services Technician
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Position Number: 1699282
Location: San Antonio, TX
Position Type: Facilities Management

Media Services Technician

UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary
The Media Services Technician provides assistance to the Media Services Manager in installation of classroom audiovisual and instructional technology equipment, coordination of the delivery of audiovisual services to UIW classrooms as requested by faculty or other staff. The Media Services Technician supports and maintains in-house audiovisual equipment and media assets, including operating, maintaining, distributing, installing, configuring, repairing and upgrading various electronic products while ensuring their optimal performance. The Media Services Technician troubleshoots problem areas in a timely and accurate fashion and provide end-user training and assistance where required. The Media Services Technician provides delivery services to the UIW community.

Essential Functions

Job Duties

Job Duties

Job Duty Name
Installation, maintenance and support of learning spaces media

Description of Job Duties
-Maintains, installs and supports classroom and meeting room technologies as required;
-Troubleshoots audiovisual equipment issues as required;
-Provides training and support to faculty and staff of the use of classroom audiovisual equipment;
-Maintains proficiency in the installation and maintenance of desktop and laptop computers Job Duties

Job Duty Name
Coordinates media deliveries

Description of Job Duties
-Oversees delivery and operation of requested audiovisual services;
-Maintains and updates the work order ticketing system to reflect request or project completion;
-Reserves equipment as required in support of instructional and other campus activities;
-Supports the Media Services Manager with cross-training of student workers Job Duties

Job Duty Name
Provides support to the Lead Media Services Technican and Manager, Media Services

Description of Job Duties
-Assists the Media Services Manager and Lead Media Services Technician with audiovisual and instructional technology classroom installations;
-Collaborate with Media Services Manager and Lead Media Services Technician to establish and enforce proper AV practices and procedures;
-Manage inventory control of media services equipment;
-Coordinates daily classroom technology checks;
-Advises senior staff on physical security issues related to audiovisual equipment;
-Participates in professional development as required Job Duties

Job Duty Name
Other Duties

Description of Job Duties
-Perform other duties as assigned

Knowledge Skills and Abilities
-Customer service skills;
-General management skills in the supervision and training of student workers;
-Knowledge of audiovisual and instructional technology equipment installation, including digital matrix switchers, digital signal processors, projectors and codecs;
-Ability to organize, prioritize, and coordinate a number of projects simultaneously;
-Effective written and oral communication skills;
-Versatile to work effectively as an individual, team leader, or team member;
-Capable of working with minimal supervision and under stress and to meet deadlines;
-Proficient in Windows OS, Microsoft Suite
(Office, Outlook, etc.) Skype;
-Ability to perform IT hardware and software diagnostics (laptops, desktops, mobile computing devices, audio-video hardware, peripherals, etc.);
-Understanding of audio/visual infrastructure and voice/data applications and ability to troubleshoot installing, testing and supporting AMX, Crestron and/or Extron control systems; -Possess strong technical skills on a variety of audio/visual systems equipment;
-Ability to read drawings and schematics;
-Competently and safely use hand and power tools;
-Ability to work effectively with individuals from diverse communities and cultures;
-Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education
High School diploma or its equivalent

Required Work Experience
Entry-level position; 6-months related work experience working with audiovisual technologies

Preferred Qualifications
-Familiarity with AMX, Biamp, Crestron and Extron;
-Experience working with wired and wireless networks;
-Experience working in an academic institution;
-Bachelors Degree in Communications or related technical field

Required Certifications, Licenses or Registrations

Work Hours
-Fall / Spring -10am-7pm;
-Summer 8am to 5pm;
-Hours subject to change as required.
-Work weekends as required.

Physical Demands
Ability to lift up to 40 lbs to transport equipment

Posting Number: AS863PO
Job Type: Full Time
Job Category: Staff (non-exempt)
Desired Start Date: 11/18/2019
Position End Date (if temporary):
Reports To: Director of Instructional Technology
Salary:
Open Date: 11/05/2019
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant

To apply, visit https://jobs.uiw.edu/postings/13838

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, national origin, disability, genetic information, veteran status, sex, gender, age, or religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).