Job Details

Program Specialist 2-SRR
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Position Number: 5122487
Location: Cheney, WA
Position Type: Disability Services

Program Specialist 2-SRR

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 22-23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:

This recruitment will close to further applications at midnight on Saturday, April 27, 2024.

We are currently seeking skilled and team-oriented applicants for the following position: Program Specialist 2 - SRR

This position is 10-month and 30 hours/week

The Program Specialist 2 for Student Rights and Responsibilities (SRR) maintains a highly visible service presence in the Student Rights and Responsibilities Office and acts as the office lead related to the support of the Student Conduct program. The Program Specialist 2 manages the student conduct management system (Maxient) and monitors the system for reports, prioritizes, and triages responses to incident reports, and supports all student conduct personnel including professional staff, case officers, conduct boards, and appeals officers in fulfillment of mission and core functions of Student Conduct.

Under general supervision, manage the day-to-day activities of the office using a considerable degree of independence and discretion, and exercising sound judgment in the performance of the assigned duties. Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.

Position serves as the primary point of contact for university stakeholders and provides service, referrals, support, and information to all constituencies in student conduct-related matters, and has extensive involvement with the public, students, faculty, and staff.

Position provides information, interprets, and applies rules and regulations, independently advises students, staff, and/or the public regarding department matters, policies, procedures, and es, and may recommend alternative courses of action.

Position works with diverse populations and assists students and others dealing with sensitive topics. Position must offer the ability to assist students and others in a non-judgmental and empowering manner, with attention to detail and a customer service orientation.

To be effective, the Program Specialist 2 must have strong communication and interpersonal/soft skills and excellent attention to detail.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

Bachelors degree plus at least one year full-time relevant work experience; OR
Additional years of relevant experience may be substituted for the degree on a year for year basis; candidates with no college coursework will need to demonstrate six years of full-time relevant experience to be considered qualified.
Experience working in an office environment
Must possess excellent organizational skills and the ability to handle multiple tasks simultaneously
Excellent written (solid spelling, grammar, punctuation, and proofreading skills), and verbal communication skills
Demonstrated ability to operate with a high level of confidentiality and discretion
Demonstrated competency in computer skills including utilization of MS Office applications for word processing, spreadsheets, databases, records maintenance, development and use of forms, and calendar applications, with a willingness to learn platforms and applications as they emerge.
Ability to act calmly and effectively in emergencies and when working with challenging students
Demonstrated ability to apply a culturally responsive and flexible approach that is sensitive to the diverse needs of the students, faculty, administrators, and external partners as well as the requirements of the program and Eastern.
Demonstrate interest, ability, and/or experience promoting cultural humility, crisis care, student advising, universal accessibility, disability services, and/or diversity.
Appropriate exercise of independent judgment and delegated authority.

Preferred Qualifications:

Direct experience overseeing program administration.
Experience with data collection, compiling data, preparing, and disseminating reports.
Demonstrated experience working with young adults

Other Skills and Abilities:

Job Duties:
% of Time: 70
Responsibility / Duty: Support the day-to-day operations of the SRR Office

Manage the day-to-day activities of the office; maintain files, telephone and mailing lists, and necessary office supplies.
Receive and assist visitors and telephone callers, referring them to the supervisor or other offices as appropriate.
Handle challenging student interactions in a professional and diplomatic manner and always maintain a calm and courteous office environment.
Handle complaints and conflicts diplomatically to diffuse potentially volatile situations as required.
Provide administrative support for the student conduct management process that includes contacting the student, scheduling a meeting/hearing, managing student correspondence, maintaining a report of student conduct violations and referrals, and managing the intake of student sanctions, complaints, appeals, and grievances.
Help maintain confidential files. Update and maintain various databases held within SRR.
Assist in file redaction of student information within disciplinary files.
Assist in researching different aspects of student conduct affairs policies and best practices, and other information, as needed.
Monitor office expenditures to assure purchases are within budget.
Receive and process incident reports, police reports, witness statements, etc.
Initiate and process forms such as purchase orders, requisitions, travel forms, printing requests, and travel expense reimbursements. Coordinate travel arrangements as requested.
In collaboration with the Director, recruit, hire, train and supervise 1-3 student employees.
Support the Director and other SRR staff with projects. answering questions, mail, etc.
Assist with SRR events. Gather and prepare materials for events.
Attend various university committee meetings on behalf of SRR, as assigned.
Assist with Public Records Requests and Background Clearance.

Essential Function Indicator: Yes

% of Time: 25
Responsibility / Duty: Manage the MMR Vaccination Requirement Process

Communicate with students and campus partners about the MMR requirements.
Manage the MMR fine process.

Essential Function Indicator: Yes

% of Time: 5
Responsibility / Duty: University and Divisional Service

Serve on division, university, and community committees as requested to support the work of SRR.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training-resources/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources https://inside.ewu.edu/hr/training-resources/.
Salary Information: The salary for this position is $28,297.50 (75%).

Posting Date: 03/20/2024
Open Until Further Notice: No
Closing Date: 4/27/2024
Screening to Begin: 04/03/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12168

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.