Job Details

Under the supervision of the Associate Director of Technical Services, this mission-critical position is responsible for assisting in administering the Northeastern University Online (NU Online) Learning Management System (LMS) and associated technologies. This position has a major role in providing student services, ensuring that NU Online technical support is available 24/7 to NU Online students and faculty. To achieve this, the individual works closely with members of the academic program staff , NU Online instructional design staff, Information Technology Services, and associated outside vendors as necessary to update various knowledge bases to ensure appropriate documentation of procedures and tutorials, as well as monitoring the performance of these vendors. The individual is notified of, and expected to respond in a timely manner to off-hour, critical performance issues related to the NU Online LMS.

Additionally, to ensure the online experience for NU Online students is world class, the individual, as directed, researches and gains knowledge about emerging e-learning technologies relating to the NU Online LMS, while troubleshooting, integrating, and supporting a variety of complex software and database applications currently in use.

Qualifications:

Technical skills required:
Advanced computer and browser troubleshooting skills (Mac and PC)
Thorough knowledge of Learning Management Systems, preferably Blackboard LMS
Understanding of relational databases and SQL queries
Comfortable on the command line (Windows)
Familiarity with HTML, CSS

Familiarity with scripting languages a plus (Perl, PHP)
Programming knowledge a plus (Java)

General skills
Minimum of a Bachelors degree with at least 2 years of technical support responsibilities
Extremely organized (able to keep a complicated calendar) and detail-oriented
Good communication skills (written and verbal)
Helpful and friendly attitude must be customer-oriented
Problem-solver adept at researching problems via the Internet and available knowledge bases
Must be able to multi-task
Flexible willing to work on tasks that fall outside their usual responsibilities

Additional Information:


To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.







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